Shipping & Returns

Exchanges & Returns

We offer an exchange in sizes. If the ordered piece doesn't fit you, please ship us the piece back with a small note of your size requirements, and send us an email at uptwinss@gmail.com. If the style doesn't suit you, we can offer you a one-time use store credit voucher valid for 3 months provided the piece is unworn and intact with all the tags and labels. Please note that shipping costs are non-refundable and will not account for the amount of the store credit voucher.

We will not entertain exchanges any later than a month. If you wish to return/exchange a piece, please send us an mail within 2 weeks of receiving your order.

Exchanges and returns will not be accepted for customized orders, which is length or minor alterations.

Please read item descriptions carefully and note the sizes of products. Please also know monitors are calibrated differently and colors, while may be close, may not be 100% accurate. In the event of an exchange, the buyer is responsible for return shipping fees.

Please note by purchasing from UpTwinss™ you as the buyer agrees to our shopping terms, conditions and policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over DH 2500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sale items
Only regular priced items may be returned, unfortunately, sale items are final sale and cannot be returned.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Refund Policy

In case of damaged/defective products, refunds will be initiated through the same mode as the payment within 10 working days.

Shipping Information

Domestic Shipping 

Shipping charges vary with the size and mode of consignment.

Delivery Time

On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. From the date of placing an order, we would normally take 10-14 working days to deliver your order. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

In case you need a garment by a particular date, please reach out to our team and inform us in advance.

Cancellation Policy

Cancellation will only be accepted if your order hasn't been shipped.